Attending your emergency dental appointment

In Phase 2a, you will be given an appointment if face-to-face consultation is necessary to solve your dental problem. Before attending, please read the information on the previous page entitled 'Appointment' and the following webpages. We would appreciate if you could complete the forms in an 'information package' sent to your email account before your appointment. We wish to complete the paperwork beforehand to shorten the time of your visit and to minimise the exposure time. There are other additional measures in force at our practice to minimise the risk of the viral transmission,  

  1. Patient must attend the practice alone, unless an accompanying person (parent, carer, or comforter) is essential.
  2. Control entry to the practice is inforce. You should wait in the car or outside the surgery until you have been called. Please notify the receptionist of your arrival by phone if possible. A door bell is also available.
  3. Covid-19 Screening - we will ask you questions about:

    a) Have you been tested for Covid-19?

    b) Do you have a new continuous cough, high temperature or fever, loss of or change in sense of smell or taste?

    c) Do you live with someone who has either tested positive for Covid-19 or has symptoms (see b above) of Covid-19 in the last 14 days?

  4. Enhanced infection control measures - you and any essential accompanying person must perform hand hygiene on arrival at the practice and before leaving. Alcohol rub is available and dispensed from a dispenser on the wall.
  5. Please do not bring any personal belongings.
  6. Toilet facility is not available to avoid aerosol or droplet contamination.
  7. Please follow the latest government guidelines regarding Staying Alert and Safe (social distancing).
  8. Please bring a pen to be used by yourself. It is preferrable if you can communicate with the practice beforehand to minimise any paperwork on the day of your appointment.
  9. We shall refer you to a UDCC if 1) you need treatments involving AGP, such as scaling or filling. 2) you or anyone in your household are symptomatic or confirmed cases of Covid-19.
  10. We would kindly ask if you could use contactless or card payment if possible, as this would avoid contacts for both the patients and staff alike.
  11. Springfield Dental Care.